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Out-of-Warranty Repair Policy:
- We only repair/rebuild units manufactured by Andrea Systems, Andrea Electronics, or Andrea Radio. Units that have been modified by any other organization will not be repaired.
- Units must be less than 7 years old. Older units repair costs typically would exceed that of a new unit.
- There is an evaluation fee of $300.00 for each unit. This fee is credited toward the price of any repairs.
- All returns require an RMA number. Units without RMA's will be returned to the sender unopened.
- Repaired units warranty is for 90 days on the repaired items only.
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Obtaining an RMA (Return Material Authorization) :
- You need the units Part Number, Serial Number, a clear description of the problem and a Purchase Order for the evaluation fee ( for out-of-warranty units only).
- Contact our Product Sales Manager to obtain your RMA number.
- Send the unit to Andrea Systems with the RMA number clearly marked on the outside of the container.
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Andrea Systems LLC Quality Manual :
- The current Andrea Systems LLC Quality Manual is QAM-100, Revision B.
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